Frequently Asked Questions
Everything you need to know about your luxury shopping experience at WARDOW.
How long does shipping take and what are the costs?
We offer fast worldwide shipping. Delivery typically takes 2-5 business days depending on your location. Shipping costs are calculated at checkout, but we offer free shipping on orders above a specific threshold.
What is your return policy?
You can return any unused items in their original packaging within 30 days of receipt. Please use our online returns portal to generate a prepaid shipping label.
Are all products on WARDOW authentic?
Yes, we guarantee that 100% of our products are authentic. We source directly from premium brands and authorized distributors to ensure the highest quality standards.
Which payment methods do you accept?
We accept a variety of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment.
Do you offer a warranty on bags and accessories?
Yes, all products purchased at WARDOW are covered by the statutory two-year warranty against manufacturing defects. Some brands may offer additional extended warranties.